Frequently Asked Questions (FAQs)

Find answers about orders, shipping, tracking, and returns from Craze Lover.

1. What is Craze Lover?

Craze Lover is your destination for handmade accessories — including beaded bags, wristwear, and other crafted items designed with love and care.

2. How can I place an order?

• Browse your favorite collections on our website.
• Select your item and click “Add to Cart.”
• Proceed to checkout and provide your details.
• Confirm order — you’ll receive a confirmation email shortly.

3. What are your shipping methods and delivery times?

• 🚚 Local Orders: Delivered within 5–7 working days across Pakistan.
• ✈️ International Orders: Delivered within 10–15 working days (country-dependent).
• ⚠️ Cash on Delivery (COD): Currently not available.

Shipping Prices

Courier	Service Type	Delivery Time	Price (PKR)
TCS	Standard	5–7 Days (Local)	250 PKR
TCS	Express	2–3 Days (Local)	400 PKR
Leopards Courier	Standard	5–7 Days (Local)	220 PKR
Leopards Courier	Overnight	1–2 Days (Local)	380 PKR

*Shipping charges may vary based on parcel weight and destination. International shipping rates are calculated at checkout.

4. How can I track my order?

• Once shipped, you’ll receive a tracking link via email or SMS.
• You can contact us on WhatsApp +92 312 4099066 for updates.
• Always share your Order ID when requesting tracking help.

5. What is your Refund and Returns Policy?

• ✔️ Returns accepted within 72 hours of receiving your parcel.
• ✔️ Product must include original slip and original packaging.
• ✔️ Product must not be damaged or used by the customer.
• ✔️ Customer must share a photo of the defective or harmed item for verification.
• ❌ No return accepted without proof of purchase or damaged evidence.
• 💸 Refunds processed within 5–7 business days after inspection.
• 📧 Start your return via email: crazelover5566@gmail.com.

6. Do you offer customization?

Yes! Craze Lover offers custom handmade designs. Message us your idea on WhatsApp or email for a personalized quote.

7. How can I contact Craze Lover?